Why this happens
The relevant conditions depend on the Amazon marketplace and how membership benefits were used. An immediate end with a stated refund is different from keeping access until a paid period expires. Avoid applying a policy found for another country to the offer in your own account.
What to do
- Open the correct marketplace's Prime membership settings and begin the cancellation flow.
- Read the displayed end date, any refund amount and the consequences for benefits before choosing an option.
- Save the final confirmation and check whether it actually records a refund or only stops renewal.
Check the result
If a promised refund does not arrive, contact that marketplace with the confirmation and payment reference. Canceling renewal without a refund offer is not evidence that a refund was approved.
Official sources
Check the linked provider instructions for your plan, country and purchase channel. This independent guide does not cancel a subscription for you.
Full Amazon Prime cancellation guide