Why this happens
Grammarly's personal cancellation guide points to the correct account and purchase route when the expected controls are missing. App Store purchases are managed by Apple. A browser session that offers an upgrade is therefore not enough evidence to conclude that the charged plan has already ended.
What to do
- Find the receipt and identify its account email and whether Grammarly or Apple sold the subscription.
- For direct billing, open the matching account's Subscription page; for Apple billing, inspect the purchasing Apple Account's subscriptions.
- Complete cancellation through the final confirmation, or ask official support to locate an inaccessible directly billed account using the receipt reference.
Check the result
Verify the end date on the charged subscription. Do not create another paid account or remove unrelated documents as a way to make the cancellation control appear.
Official sources
Check the linked provider instructions for your plan, country and purchase channel. This independent guide does not cancel a subscription for you.
Full Grammarly cancellation guide