Why this happens
The cancellation flow changes future renewal behavior. A refund uses the seller's applicable policy and support process, which can differ for direct and store purchases. Keep these two outcomes separate so a successfully stopped renewal is not mistaken for an approved repayment.
What to do
- Identify the seller on the original receipt and switch off renewal through that seller's subscription controls.
- If you want a refund, open the official refund guidance for that purchase channel and submit the particular charge for review.
- Keep the cancellation confirmation and any refund decision as two records, checking the actual payment return separately if approved.
Check the result
Do not promise a refund based only on an Off renewal label. If support asks for evidence, use the invoice reference and charge date through the official channel.
Official sources
Check the linked provider instructions for your plan, country and purchase channel. This independent guide does not cancel a subscription for you.
Full NordVPN cancellation guide