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Cancellation guide

How to Cancel Moves App Subscription

Cancel Moves through its membership controls or the original store, rather than sending only an email.

Sources checked · Official references

Before you cancel

Check the purchase email, billing provider, renewal date and account owner. Save any files or records you need before changing the plan.

Match the account email, plan and billing provider to your latest receipt. Choose the route below that matches that purchase.

How to cancel Moves App

Purchased directly from Moves App

  1. Open Profile → Manage Subscription and check the purchase channel.
  2. For a website purchase, tap Manage Subscription again and sign in.
  3. Select Moves Subscription → Cancel Subscription and confirm.
  4. Save the Pending Cancellation status and next billing date.
Open provider page

Billed by Apple

  1. On your iPhone or iPad, open Settings, tap your name, then Subscriptions.
  2. Select Moves App, choose Cancel Subscription or Cancel Free Trial, and finish confirmation.
  3. Record the expiry date shown for the Apple Account on your receipt.

A purchase made with Apple Pay on a website is not necessarily an App Store subscription. Match the receipt before choosing this route.

Open provider page

Billed by Google Play

  1. Open Google Play with the Google account used for payment. Go to Payments & subscriptions, then Subscriptions.
  2. Select Moves App, choose Cancel subscription, and complete the remaining prompts.
  3. Reopen the subscription and save its resulting status and end date.

If the subscription is missing, check other Google accounts and the purchase receipt. Installing an Android app does not establish who bills it.

Open provider page

Make sure renewal has stopped

Return to billing after the last confirmation screen. Save the canceled status or scheduled end date, plus any confirmation email. A support request awaiting a reply is not the same as a completed cancellation.

If another charge appears, compare its payment date, account and plan with that record. Contact the billing provider with the relevant receipt and confirmation.

What happens after cancellation?

  • Access remains through the paid period. The guide requires at least 24 hours of notice and warns that canceling a Moves+ Founding Rate permanently forfeits that rate.

Cancellation and refunds

Stopping renewal does not automatically reverse an earlier charge. If you want a payment reviewed, contact the billing provider using the receipt and cancellation confirmation. Ask which refund terms apply to that purchase.

Common questions

Does emailing the team cancel the subscription?

No. Moves explicitly says a message alone does not process cancellation. Complete the app or store route and retain confirmation.

How do I confirm cancellation?

Save the final canceled status or scheduled end date, together with the confirmation email. A request awaiting a reply is not a completed cancellation. Compare any later charge with that record and the original receipt.

Official sources

Instructions checked against the provider documentation below on 11 October 2026. Account screens and offers can vary. This is an independent guide, not a cancellation service operated by Moves App.