Why this happens
OpenAI's cancellation guidance includes help for people who cannot access the email associated with a paid account. Support needs enough purchase evidence to identify the subscription, but that does not mean sharing passwords or complete card details. The exact information requested should come from the official support flow.
What to do
- Find the subscription receipt and establish whether it was purchased on the web, through Apple or through Google Play.
- For a store purchase, use the store account's subscription controls; for an inaccessible web account, open the support route linked in OpenAI's cancellation guidance.
- Provide the account email and the limited billing evidence officially requested, and ask for written confirmation of cancellation and its effective date.
Check the result
Retain the support case reference. Sending a request is not the same as receiving confirmation that recurring billing has actually stopped.
Official sources
Check the linked provider instructions for your plan, country and purchase channel. This independent guide does not cancel a subscription for you.
Full ChatGPT cancellation guide