Why this happens
Personal ChatGPT subscriptions purchased on the web use ChatGPT billing controls, while mobile-store purchases use the relevant store. Looking only at the current device can lead to the wrong route. OpenAI recommends canceling at least 24 hours before renewal to avoid the next billing cycle.
What to do
- Find the receipt and determine whether OpenAI, Apple or Google Play sold the personal subscription.
- Use ChatGPT Settings and Billing for a web plan, or the purchasing store account's subscription controls for a store plan.
- Complete cancellation and save the paid-through date in the same billing system that sold the subscription.
Check the result
If the plan is missing, check the purchasing account before trying another route. Deleting the app or signing out of ChatGPT does not establish that a store-managed subscription was canceled.
Official sources
Check the linked provider instructions for your plan, country and purchase channel. This independent guide does not cancel a subscription for you.
Full ChatGPT cancellation guide