Why this happens
Spotify distinguishes the account paying for Family or Duo from invited members. If the goal is to stop the household charge, the manager must cancel the paid plan. Using an invited member's account can produce a successful exit without changing the subscription you meant to stop.
What to do
- Identify the manager from the paid plan and the receipt, not from whose phone is currently playing music.
- Sign in as that manager, open Manage your plan and cancel the subscription through its final confirmation.
- Check the paid-through date and tell the other members when their Premium access is expected to end.
Check the result
Save the manager's confirmation. If only one member wants to leave, use that member's controls and avoid changing the shared plan for everyone else.
Official sources
Check the linked provider instructions for your plan, country and purchase channel. This independent guide does not cancel a subscription for you.
Full Spotify cancellation guide