Why this happens
Strava tells users to cancel through the original subscription platform. The athlete account can be used across devices, so a web login does not prove the website sold the plan. Checking the receipt first avoids trying to stop the wrong account or overlooking a store-managed renewal.
What to do
- Find the receipt and identify Strava direct billing, Apple or Google Play as the seller.
- Use the matching subscription controls; in the app, the subscription-management route can direct you to the relevant store.
- Complete cancellation and record its end date at least 24 hours before renewal where possible, as Strava recommends.
Check the result
If the plan is missing, check the purchasing store account. An empty web billing view is not sufficient evidence that a subscription sold by a store has ended.
Official sources
Check the linked provider instructions for your plan, country and purchase channel. This independent guide does not cancel a subscription for you.
Full Strava cancellation guide