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Cancellation guide

How to Cancel ClassPass Membership

You cancel ClassPass in your account settings, on the website or in the app. Do it at least 48 hours before your renewal date, and use your credits first: unused credits, including rolled-over ones, are lost when the membership ends.

Checked against ClassPass's help pages on · Official sources

The short version

  • No cancellation feeClassPass does not charge you for cancelling.
  • Cancel 48 hours earlySend the request at least 48 hours before your renewal date, or you may be charged for another month.
  • Credits are lostUnused credits, including rollover and purchased credits, are forfeited on the last day of your billing cycle.
  • No refundsMembership months and extra credit packs are not refunded.

Step 1: check your renewal date and plan

In the app, go to Profile → Account. On the website, choose Account from the menu. Your renewal date appears under your credit balance as "Renews …".

  • Paid membership: cancel at least 48 hours before that date. You keep your membership and credits until the cycle ends, so book and attend classes before then.
  • Free or paid trial: cancelling a trial takes effect immediately. Your credits are lost and all booked classes are cancelled. If you want to use the trial to the end, cancel on its last day.
  • Corporate membership through your employer: your company's wellness programme controls it. Contact your HR or benefits team, or ClassPass chat.

Step 2: cancel

In the ClassPass app (iPhone or Android)

  1. Tap Profile at the bottom right.
  2. Tap Settings.
  3. Under Billing, tap Cancel my membership.
  4. Follow the prompts to confirm. ClassPass may suggest a smaller plan first; you can continue to cancel.

ClassPass bills you directly, even if you paid with Apple Pay or Google Pay, so you cancel in ClassPass, not in your phone's subscription settings. Deleting the app does not cancel the membership.

On the ClassPass website

  1. Sign in at classpass.com, click your initial at the top right and choose Account.
  2. Open Settings from the menu on the left.
  3. Click the red Cancel your membership link.
  4. Follow the prompts to confirm your cancellation request.
ClassPass cancellation help

Step 3: wait for the confirmation email

ClassPass sends a cancellation confirmation email. If it does not arrive, ClassPass treats the request as not received. Check your spam folder, then contact ClassPass chat before your renewal date.

If your payment has failed, you may not be able to cancel or pause until the payment issue is fixed.

Alternatives: pause or a smaller plan

  • Pause: ClassPass may grant a temporary pause for unplanned circumstances, but you have to ask for it through chat and give the reason. During a pause you are not charged and your credits are frozen. Resuming charges the fee immediately and moves your renewal date to that day.
  • Smaller plan: you can switch to a lower-credit plan in Account Settings. The change applies from your next cycle.

What happens after you cancel

  • A paid membership stays active until the end of the current cycle. Then every remaining credit is forfeited, including rollover and purchased credits.
  • No refund for the current month or for top-up credits and add-on packs.
  • Late cancel and missed reservation fees still apply. Cancelling a class within 12 hours of its start (or an earlier deadline shown on the booking) usually means a fee.
  • You can come back at any time on the Reactivation page. The new membership starts that day and renews on that date each month.

Common questions

Is there a fee to cancel ClassPass?

No. But unused credits, including rollover credits, are lost once the membership ends, so use them first.

I cancelled but was charged again. What happened?

The request probably reached ClassPass less than 48 hours before renewal, or it never went through (no confirmation email). ClassPass does not refund membership months, so contact its chat with the date you cancelled.

Do my credits roll over if I cancel?

No. Rollover only works while the account is active on a paid monthly plan. When you cancel, all remaining credits are forfeited at the end of the billing cycle.

Can I cancel a trial without losing my classes?

No. Trial cancellations are immediate and cancel your booked classes. Cancel on the last day of the trial if you want to keep using it until then.

Official sources

Checked on 12 October 2026. Plans, credits and fees vary by country. This is an independent guide, not affiliated with ClassPass.