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How to Cancel Empower Subscription

Cancel Empower (Personal Capital) subscription

✓ No phone call needed

✓ Takes ~2 minutes

Free guide

Empower (formerly Personal Capital) is a free financial dashboard for tracking net worth, investments, and budgets. The free tools are genuinely free — Empower charges only for its wealth management service (0.89% AUM fee), which requires a $100,000 minimum.

Step-by-Step Instructions

Click your name in the top right corner

Click Settings

Scroll to Close Account or Unlink accounts

Follow the prompts to deactivate your account

Contact support at 1-855-963-6832 to close your account completely

💡 For wealth management clients, contact your advisor or call support to transfer assets.

✅ What Happens After You Cancel

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Linked bank/investment accounts are disconnected

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Your financial data is deleted per Empower's data retention policy

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Wealth management clients should transfer assets before closing

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No monthly subscription fee for the free dashboard tools

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Refund policy: Empower's free tools are free, so there's no subscription to cancel for most users. Wealth management fees are charged on assets under management — contact Empower to withdraw your assets.

Frequently Asked Questions

Is Empower (Personal Capital) free? ⌄

The financial dashboard, net worth tracker, and budgeting tools are completely free. Empower only charges fees if you use their wealth management service ($100K+ minimum).

How do I cancel Empower wealth management? ⌄

Contact Empower at 1-855-963-6832 or email your advisor to initiate the account closure and asset transfer process.

What happened to Personal Capital? ⌄

Personal Capital was acquired by Empower Retirement in 2020 and rebranded as Empower in 2023. The app and dashboard are the same product under a new name.

Related Guides

About Empower Subscriptions

Before You Cancel Empower

Before cancelling, check a few things: which platform you subscribed on (App Store, Google Play, or the website directly), since you must cancel in the same place you signed up. If you subscribed on the website, cancelling through your iPhone Settings won't work — and vice versa.

Also note your next billing date. Empower doesn't delete your account when you cancel — you keep access until the period ends. There's no penalty for cancelling early, but you won't get a refund for unused days unless stated in the refund policy above.

Can I Resubscribe After Cancelling?

Yes — you can resubscribe to Empower at any time. Your account data, preferences, and history are typically preserved for 30–90 days after cancellation, depending on the service. Simply log back in and choose a new plan.

What If I Can't Find the Cancel Button?

Some services intentionally bury the cancel option. Follow the exact steps above — if you still can't find it, check that you're logged into the correct account (some people have multiple accounts). You can also contact Empower support directly and request cancellation via chat or email — they are legally required to process it.