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How to Cancel Microsoft 365 Subscription

Turn off Microsoft 365 auto-renewal before it charges

✓ No phone call needed

✓ Takes ~2 minutes

Free guide

Microsoft 365 (formerly Office 365) includes Word, Excel, PowerPoint, Teams, and 1TB OneDrive storage. You can turn off auto-renewal or cancel via your Microsoft account.

Step-by-Step Instructions

Go to account.microsoft.com/services and sign in

Find Microsoft 365 and click Manage

Click Cancel subscription

Follow the prompts and confirm

💡 Microsoft may offer a discounted rate or offer to switch plans — click past these to complete the cancellation.

Open Settings → [Your Name] → Subscriptions

Tap Microsoft 365

Tap Cancel Subscription and confirm

💡 Only if you subscribed via the App Store.

✅ What Happens After You Cancel

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Microsoft 365 apps switch to read-only mode after the subscription ends

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OneDrive storage reduces to 5 GB — download files over that limit first

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Word, Excel, PowerPoint remain installed but stop working for editing

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Microsoft accounts and Outlook email remain free

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Refund policy: Microsoft offers a prorated refund if you cancel within 30 days of purchase. After 30 days, you keep access for the paid period with no refund.

Frequently Asked Questions

What happens to my Word/Excel files when I cancel Microsoft 365? ⌄

Files stay on your computer. However, Word, Excel, and PowerPoint switch to read-only view-only mode. You can export to PDF or use the free web versions at office.com.

Can I get a refund when I cancel Microsoft 365? ⌄

Microsoft offers a prorated refund within 30 days of purchase. After 30 days, you keep access for the remaining paid period with no refund available.

What happens to my OneDrive files when I cancel? ⌄

Your OneDrive storage reduces from 1TB to 5GB (free). Files over 5GB become read-only and inaccessible until you either download them or resubscribe. Download important files before cancelling.

Related Guides

About Microsoft 365 Subscriptions

Microsoft 365 (formerly Office 365) includes Word, Excel, PowerPoint, Teams, and 1TB OneDrive storage. You can turn off auto-renewal or cancel via your Microsoft account. This guide covers these ways to cancel: Web Browser, iPhone / iPad.

Before You Cancel Microsoft 365

Before cancelling, check a few things: which platform you subscribed on (App Store, Google Play, or the website directly), since you must cancel in the same place you signed up. If you subscribed on the website, cancelling through your iPhone Settings won't work — and vice versa.

Also note your next billing date. Microsoft 365 doesn't delete your account when you cancel — you keep access until the period ends. Check the refund and fee details above before you cancel: some plans, especially annual contracts, charge an early-termination fee, and most services do not refund unused days.

Can I Resubscribe After Cancelling?

Usually yes — log back in and choose a new plan. How long Microsoft 365 keeps your data after cancellation depends on its own policy, so check its help pages if you plan to come back.

What If I Can't Find the Cancel Button?

Some services intentionally bury the cancel option. Follow the exact steps above — if you still can't find it, check that you're logged into the correct account (some people have multiple accounts). You can also contact Microsoft 365 support by chat or email and ask them to cancel; keep the confirmation message until the next billing date has passed.