Cancellation guide

How to Cancel Adobe Subscription

Creative Cloud, Photoshop, Lightroom, Acrobat and Adobe Express plans bought from Adobe are cancelled in your Adobe account. Check your plan type before you click Cancel: it decides whether you pay a fee, get a refund or simply stop the next payment.

Checked against Adobe's help pages on 12 October 2026 · Official sources

The short version

Within 14 days of buyingMost plans get a full refund.
Annual plan, paid monthlyAfter 14 days: a fee of 50% of what is left on the contract.
Annual plan, prepaidAfter 14 days: no fee, but no refund. You keep access until the year ends.
Month-to-month planNo fee. Access runs to the end of the month you paid for.

These are Adobe's terms for US subscribers. Brazil and South Korea have separate terms, and prices differ by country, so check the plan card in your account.

Step 1: find your plan type and where you bought it

Sign in at account.adobe.com and open Plans and payment. The plan card shows the plan type. If the plan was bought through Apple, Google or Microsoft, Adobe's page points you to that store, and you must cancel there instead.

Plan type	Cancel within 14 days	Cancel after 14 days
Annual, paid monthly	Full refund	Fee: 50% of the remaining months on the 12-month contract
Annual, prepaid	Full refund	No refund; access continues to the end of the paid year
Month-to-month	Full refund	No fee; access continues to the end of the current month

Example: what the fee costs

Adobe's own example: cancel in month 9 and you pay 50% of the 3 remaining months. With Adobe's US standard prices, cancelling after 5 monthly payments (7 months left) works out to about:

Creative Cloud Pro at $69.99/month: 7 × $69.99 × 50% ≈ $245
A single-app plan at $22.99/month: 7 × $22.99 × 50% ≈ $80

Our estimate from Adobe's published prices, before tax. Your price may be different (promotions, students, other countries). The cancellation screen shows your exact amount before you confirm.

Step 2: cancel where you are billed

Bought from Adobe (website or Creative Cloud app)

Sign in to your Adobe account at account.adobe.com.
In Plans and payment, select Manage plan for the plan you want to cancel.
Select Cancel your plan.
Check the plan details and select Continue to cancel. Any fee or refund is shown here.
Choose a reason and select Continue. Adobe may show offers, such as a discount or a cheaper plan; you can decline them.
Review the details and select Confirm cancellation.
Look for Adobe's confirmation email, or check that the plan shows as cancelled in your account.

Each plan is cancelled separately: cancelling Photoshop does not cancel an Acrobat plan on the same account. If a payment is being processed or has failed, the Cancel option is unavailable; Adobe says to wait 24 hours and try again.

Open Adobe plans

Bought in an Adobe app on iPhone or iPad

Open Settings, tap your name, then Subscriptions.
Tap the Adobe subscription (for example Acrobat, Lightroom or Adobe Express) and tap Cancel Subscription.
Use the Apple Account that made the purchase. If no subscription is listed, the plan was probably bought from Adobe directly (route 1).

Apple handles billing and refunds for App Store purchases. Adobe's 14-day refund rule does not apply; ask Apple for a refund at reportaproblem.apple.com.

Apple: cancel a subscription

Bought in an Adobe app on Android

Open the Google Play app with the Google Account that made the purchase.
Tap your profile picture, then Payments & subscriptions → Subscriptions.
Select the Adobe subscription and tap Cancel subscription.

Refunds for Google Play purchases are requested through Google Play, not Adobe.

Google Play: cancel a subscription

Creative Cloud for teams or a company plan

If your licence comes from an employer, school or team plan, you usually cannot cancel it yourself. The organisation's Adobe administrator manages licences and billing. Ask them to remove your licence or change the plan.

Ways to pay less

Act within 14 days of buying. That is the full-refund window for most plans.
Cancel late in the contract. On an annual plan paid monthly, the fee is half of what is left, so it shrinks every month. In month 11, only one month remains.
Switch instead of cancelling. If you only need one app, compare a cheaper plan on the Change plan page in your account before you cancel.
Prepaid annual plan? There is nothing to gain by cancelling early: no refund is paid, and access lasts to the end of the year either way.

What happens after you cancel

Paid apps and services keep working until the end of the current billing period. Your Adobe account stays active as a free membership.
Cloud storage drops to 5 GB. If you use more, you have 30 days to reduce it before you may lose access to files on Adobe's servers. Download what you need first.
Lightroom originals stay downloadable for one year. Lightroom Classic keeps working with local photos, but the Develop and Map modules and Lightroom mobile stop.
Remaining generative credits expire when you cancel.
Changed your mind before the period ends? You can reactivate the plan from your account; apps, services and storage come back.

A charge shortly after cancelling is usually the final payment for the current period. A fee you did not expect? Contact Adobe support with your cancellation confirmation.

Why the fee is disclosed more clearly now

In June 2024 the US Justice Department and the FTC sued Adobe over how the annual-paid-monthly fee was disclosed and how hard cancelling was. In March 2026 Adobe agreed to a proposed $150 million settlement, subject to court approval: $75 million in civil penalties and $75 million in free services for affected customers. Adobe denies wrongdoing. Under the proposed order, Adobe must explain the fee and how it is calculated before you sign up, and keep cancellation simple.

Common questions

Does deleting the Creative Cloud app cancel my plan?

No. Uninstalling apps stops nothing. Only cancelling in your Adobe account (or in the App Store or Google Play, if you bought it there) stops billing.

I cancelled, but Adobe charged me again. Why?

It is usually the final charge for the current billing period. Check whether you have a second plan, because each plan is cancelled separately, and keep the confirmation email before you contact support.

Why is the Cancel button missing?

A payment may be processing or may have failed; Adobe says to wait 24 hours. Also check that you are signed in to the account that pays for the plan, and that it was not bought through Apple, Google or your employer.

Can I cancel Adobe without a fee?

Yes, if you are within 14 days of buying, on a month-to-month plan, or on a prepaid annual plan (no fee, but no refund). On an annual plan paid monthly, the fee is 50% of the remaining contract.

Official sources

Checked on 12 October 2026. Screens and offers change, and they can differ by country and plan. This is an independent guide, not affiliated with Adobe.