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How to Cancel OurTime Subscription

Cancel OurTime subscription online

✓ No phone call needed

✓ Takes ~2 minutes

Free guide

OurTime is a dating service for singles over 50. Subscriptions are billed monthly or on a 6-month plan. You can cancel online without calling customer service.

Step-by-Step Instructions

Go to ourtime.com and sign in

Click your profile photo in the top right

Click Account Settings

Click Manage Subscription

Click Cancel Subscription

Follow the prompts and confirm

💡 You'll receive an email confirmation. Keep it as proof.

Call OurTime customer service at 1-800-965-4489

Ask to cancel your subscription

Request a cancellation confirmation number

💡 Phone is also available if you have trouble cancelling online.

✅ What Happens After You Cancel

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Your profile remains visible until the current subscription period ends

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You can still receive messages until your subscription expires

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No cancellation fee

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Refund policy: OurTime does not offer refunds for unused subscription days. Cancel before your renewal date to avoid the next charge.

Frequently Asked Questions

How do I delete my OurTime account? ⌄

Cancelling your subscription keeps your profile active. To fully delete your account, go to Account Settings → scroll to the bottom → Delete My Account (after cancelling the subscription first).

Does OurTime automatically renew? ⌄

Yes — OurTime subscriptions renew automatically. Cancel before your renewal date to avoid being charged for the next period.

Can I get a refund from OurTime? ⌄

OurTime generally does not offer refunds. If you believe you were charged in error, contact their support at 1-800-965-4489 or through the help center.

Related Guides

About OurTime Subscriptions

OurTime is a dating service for singles over 50. Subscriptions are billed monthly or on a 6-month plan. You can cancel online without calling customer service. This guide covers these ways to cancel: Web Browser, By Phone.

Before You Cancel OurTime

Before cancelling, check a few things: which platform you subscribed on (App Store, Google Play, or the website directly), since you must cancel in the same place you signed up. If you subscribed on the website, cancelling through your iPhone Settings won't work — and vice versa.

Also note your next billing date. OurTime doesn't delete your account when you cancel — you keep access until the period ends. Check the refund and fee details above before you cancel: some plans, especially annual contracts, charge an early-termination fee, and most services do not refund unused days.

Can I Resubscribe After Cancelling?

Usually yes — log back in and choose a new plan. How long OurTime keeps your data after cancellation depends on its own policy, so check its help pages if you plan to come back.

What If I Can't Find the Cancel Button?

Some services intentionally bury the cancel option. Follow the exact steps above — if you still can't find it, check that you're logged into the correct account (some people have multiple accounts). You can also contact OurTime support by chat or email and ask them to cancel; keep the confirmation message until the next billing date has passed.