Cancellation guide
How to Cancel ProtoPie Subscription
Cancel a ProtoPie paid plan through its Billing page before renewal. Annual and monthly refund policies differ.
Sources checked · Official references
Before you cancel
Check the email on your receipt, the plan you purchased, and the next billing or order date. Sign in to that account before making changes.
Match the account email, plan and billing provider to your latest receipt. Choose the route below that matches that purchase.
How to cancel ProtoPie
Purchased directly from ProtoPie
- Sign in to ProtoPie Cloud using the account that manages the plan.
- Open the Billing section and identify the subscription.
- Use the cancellation option and finish the confirmation prompts.
- Record the plan’s expiry and check any Connect add-on shown on the account.
Make sure renewal has stopped
Return to billing after the last confirmation screen. Save the canceled status or scheduled end date, plus any confirmation email. A support request awaiting a reply is not the same as a completed cancellation.
If another charge appears, compare its payment date, account and plan with that record. Contact the billing provider with the relevant receipt and confirmation.
What happens after cancellation?
- The standard terms require cancellation at least one day before renewal. Confirm the account’s end date and save project files you need.
Cancellation and refunds
The current refund help page excludes monthly refunds and gives annual customers seven calendar days from payment to request review, with a processing deduction. Contact support within that window; cancellation alone does not request a refund.
Common questions
Can I switch from annual to monthly billing instead?
The billing FAQ says to cancel the annual plan, wait for that cycle to end, then subscribe monthly. It is not an immediate conversion of the unused annual period.
What should I keep after canceling?
Save the final confirmation, the effective date and any remaining order or term details. If another charge appears, compare it with this record and ask the provider to explain it.
Official sources
Instructions checked against the provider documentation below on 11 October 2026. Account screens and offers can vary. This is an independent guide, not a cancellation service operated by ProtoPie.