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How to Cancel Shopify Subscription

Pause or close your Shopify store without calling

✓ No phone call needed

✓ Takes ~2 minutes

Free guide

Shopify charges monthly for your online store. You can pause your plan (keeps your store but stops selling) or close your store entirely to stop all charges.

Step-by-Step Instructions

Click Settings in the bottom left

Click Plan

Click Cancel subscription (or Pause and build to pause instead)

Select a reason for cancelling

Enter your password to confirm

Click Close store

💡 ⚠️ Closing your store is permanent — export your data first (Products, Orders, Customers) from Settings → Export.

✅ What Happens After You Cancel

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Your store is immediately closed and taken offline

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Export all your store data before cancelling — you won't be able to after

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Your custom domain is released (you keep it if registered elsewhere)

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Any unused paid days on monthly plans are not refunded

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Refund policy: Shopify does not offer prorated refunds for monthly plans. Annual plans may be eligible for a partial refund if closed early — contact Shopify support.

Frequently Asked Questions

Can I pause Shopify instead of cancelling? ⌄

Yes — Shopify offers a 'Pause and Build' plan for $9/month. Your store goes offline to customers but you keep your admin access to work on it. Upgrade back to a full plan when ready.

What happens to my Shopify domain when I cancel? ⌄

If your domain was purchased through Shopify, it will be released but you can still manage it. Domains registered externally (e.g. GoDaddy) are unaffected.

Can I get a refund when I cancel Shopify? ⌄

Shopify doesn't refund unused days on monthly plans. For annual plans, contact Shopify support to discuss potential prorated refunds.

Related Guides

About Shopify Subscriptions

Shopify charges monthly for your online store. You can pause your plan (keeps your store but stops selling) or close your store entirely to stop all charges. This guide covers these ways to cancel: Web Browser.

Before You Cancel Shopify

Before cancelling, check a few things: which platform you subscribed on (App Store, Google Play, or the website directly), since you must cancel in the same place you signed up. If you subscribed on the website, cancelling through your iPhone Settings won't work — and vice versa.

Also note your next billing date. Shopify doesn't delete your account when you cancel — you keep access until the period ends. Check the refund and fee details above before you cancel: some plans, especially annual contracts, charge an early-termination fee, and most services do not refund unused days.

Can I Resubscribe After Cancelling?

Usually yes — log back in and choose a new plan. How long Shopify keeps your data after cancellation depends on its own policy, so check its help pages if you plan to come back.

What If I Can't Find the Cancel Button?

Some services intentionally bury the cancel option. Follow the exact steps above — if you still can't find it, check that you're logged into the correct account (some people have multiple accounts). You can also contact Shopify support by chat or email and ask them to cancel; keep the confirmation message until the next billing date has passed.