Cancellation guide
How to Cancel Smartsheet Subscription
Smartsheet cancellation can affect the whole account and its data. Export sheets before submitting it.
Sources checked · Official references
Before you cancel
Export sheets and attachments, coordinate with collaborators, and check ownership and the renewal date. The cancellation flow explicitly asks you to accept data loss.
Match the account email, plan and billing provider to your latest receipt. Choose the route below that matches that purchase.
How to cancel Smartsheet
Purchased directly from Smartsheet
- As the Pro owner or Business System Admin, open Account, then Plan & Billing Info.
- Open Plan & Billing and choose Cancel Account.
- Continue to cancellation and review the effective date and data-loss warning.
- Only after saving needed data, confirm Cancel and accept data loss.
- Keep the confirmation; contact Smartsheet support for invoiced or managed agreements.
Make sure renewal has stopped
Return to billing after the last confirmation screen. Save the canceled status or scheduled end date, plus any confirmation email. A support request awaiting a reply is not the same as a completed cancellation.
If another charge appears, compare its payment date, account and plan with that record. Contact the billing provider with the relevant receipt and confirmation.
What happens after cancellation?
- Smartsheet requests at least 30 days of notice before renewal. Editing can become restricted; use the confirmed effective date. The guide warns of deletion after cancellation takes effect.
Cancellation and refunds
Smartsheet’s cancellation guidance does not offer prorated refunds for unused time. Ask support about any disputed charge separately.
Common questions
Is Delete Account the same option?
No. Deleting an account is a separate immediate action. Use cancellation for ending the plan, and read its data consequences before accepting.
What should I keep after canceling?
Save the final confirmation, the effective date and any remaining order or term details. If another charge appears, compare it with this record and ask the provider to explain it.
Official sources
Instructions checked against the provider documentation below on 11 October 2026. Account screens and offers can vary. This is an independent guide, not a cancellation service operated by Smartsheet.