Cancellation guide
How to Cancel Zoho Assist Subscription
Downgrade Zoho Assist to Free and verify the email confirmation.
Sources checked · Official references
Before you cancel
Review unattended devices and technician workflows that depend on the paid remote-support plan.
Match the account email, plan and billing provider to your latest receipt. Choose the route below that matches that purchase.
How to cancel Zoho Assist
Cancel Zoho Assist
- Sign in and open Manage Subscription.
- Choose Change Plan, then FREE.
- Click Downgrade, complete the prompts and retain the email confirming the Free plan.
Make sure renewal has stopped
Return to billing after the last confirmation screen. Save the canceled status or scheduled end date, plus any confirmation email. A support request awaiting a reply is not the same as a completed cancellation.
If another charge appears, compare its payment date, account and plan with that record. Contact the billing provider with the relevant receipt and confirmation.
What happens after cancellation?
- Check remote-support workflows against the new edition's capabilities before relying on them for customer support.
Cancellation and refunds
The FAQ supplies the cancellation route but no blanket refund amount; use the emailed subscription receipt when asking Zoho billing for a review.
Common questions
How does Zoho Assist confirm that the paid plan was ended?
The official FAQ says the Free downgrade is followed by an email notification.
Official sources
Instructions checked against the provider documentation below on 12 October 2026. Account screens and offers can vary. This is an independent guide, not a cancellation service operated by Zoho Assist.