Why this happens
Canva lists multiple possible causes for an unexpected charge, including another account, store billing or an unfinished cancellation. A successful cancellation for one team cannot explain a payment from a different plan. Compare transaction dates as well as product names so a previously initiated charge is not confused with a new renewal.
What to do
- Find the final cancellation confirmation and the new receipt, including the paying account, team and purchase channel.
- Check that the matching plan has a completed cancellation rather than a pause or an abandoned confirmation screen.
- For an unexplained settled charge, contact the actual billing provider with the invoice reference, charge date and cancellation evidence.
Check the result
Record the provider's response and any separately approved refund. Do not assume a refund is automatic, or send a password or full payment-card number with the support request.
Official sources
Check the linked provider instructions for your plan, country and purchase channel. This independent guide does not cancel a subscription for you.
Full Canva cancellation guide