Why this happens
If Billing does not show the expected plan, compare the workspace with the receipt before assuming cancellation is unavailable. Canva also distinguishes direct billing from store purchases. Moving between teams can change which plan you see without changing the subscription that produced the payment.
What to do
- Check the receipt for the paying account and plan, then use Canva's account or team switcher to select the matching workspace.
- Open Settings and Billing, or the contract-period section shown for the relevant regional plan, and identify the active subscription.
- Cancel through Canva or the store named on the receipt, completing the final confirmation and saving its end date.
Check the result
If a team owner must act, ask that owner to confirm the specific plan. An empty billing page in a different team is not evidence that the charged subscription ended.
Official sources
Check the linked provider instructions for your plan, country and purchase channel. This independent guide does not cancel a subscription for you.
Full Canva cancellation guide