Why this happens
Crunchyroll's cancellation guidance distinguishes third-party channel access from direct memberships. Signing into a standalone Crunchyroll account may therefore show no matching subscription even while Amazon bills you. The relevant evidence is the channel receipt and its seller, not an empty direct-account membership page.
What to do
- Check the receipt to confirm that Amazon sold a Crunchyroll Prime Video channel rather than a direct Crunchyroll membership.
- Sign in to the purchasing Amazon account and find that channel's subscription-management entry.
- Follow its cancellation controls and record the channel's effective end date and confirmation.
Check the result
Check separately for any direct Crunchyroll subscription if you have receipts from both sellers. Stopping the Amazon channel does not establish the status of a distinct direct membership.
Official sources
Check the linked provider instructions for your plan, country and purchase channel. This independent guide does not cancel a subscription for you.
Full Crunchyroll cancellation guide