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How to Cancel Dropbox Subscription

Cancel Dropbox Plus or Business subscription

✓ No phone call needed

✓ Takes ~2 minutes

Free guide

Dropbox Plus ($11.99/mo) offers 2TB storage, offline access, and 180-day file recovery. Cancel through your Dropbox account settings — data is preserved on the free plan.

Step-by-Step Instructions

Go to dropbox.com and sign in

Click your avatar at top right → Settings

Click the Plan tab

Scroll down and click Cancel plan

Follow the prompts and confirm cancellation

💡 If you purchased via Apple or Google, cancel through those platforms.

✅ What Happens After You Cancel

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Paid features remain active until the end of the billing period

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Account reverts to free plan (2GB storage)

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Files exceeding free quota become read-only but are not deleted

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Download or delete excess files to stay within the 2GB free limit

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Refund policy: Annual plans are eligible for a prorated refund if cancelled within 30 days of renewal. Monthly plans are not refunded. Email support@dropbox.com or use the in-app chat.

Frequently Asked Questions

Will my files be deleted if I cancel Dropbox? ⌄

No. Your files are not deleted when you cancel. The account reverts to the free 2GB plan. Files beyond the 2GB limit become read-only until you reduce storage or upgrade again.

Can I get a refund from Dropbox? ⌄

Annual plans can be refunded within 30 days of renewal on a prorated basis. Contact Dropbox support at dropbox.com/support to request a refund.

How do I cancel Dropbox Business? ⌄

Dropbox Business admins can cancel by going to Admin Console → Billing → Cancel plan. Only the team admin can do this.

Related Guides

About Dropbox Subscriptions

Dropbox Plus ($11.99/mo) offers 2TB storage, offline access, and 180-day file recovery. Cancel through your Dropbox account settings — data is preserved on the free plan. This guide covers every platform — Dropbox Website — so you can cancel from whichever device you have handy.

Before You Cancel Dropbox

Before cancelling, check a few things: which platform you subscribed on (App Store, Google Play, or the website directly), since you must cancel in the same place you signed up. If you subscribed on the website, cancelling through your iPhone Settings won't work — and vice versa.

Also note your next billing date. Dropbox doesn't delete your account when you cancel — you keep access until the period ends. There's no penalty for cancelling early, but you won't get a refund for unused days unless stated in the refund policy above.

Can I Resubscribe After Cancelling?

Yes — you can resubscribe to Dropbox at any time. Your account data, preferences, and history are typically preserved for 30–90 days after cancellation, depending on the service. Simply log back in and choose a new plan.

What If I Can't Find the Cancel Button?

Some services intentionally bury the cancel option. Follow the exact steps above — if you still can't find it, check that you're logged into the correct account (some people have multiple accounts). You can also contact Dropbox support directly and request cancellation via chat or email — they are legally required to process it.