How to Cancel Dropbox Subscription

Cancel Dropbox Plus or Business subscription

✓ No phone call needed

✓ Takes ~2 minutes

Free guide

Dropbox Plus ($11.99/mo) offers 2TB storage, offline access, and 180-day file recovery. Cancel through your Dropbox account settings — data is preserved on the free plan.

Step-by-Step Instructions

Go to dropbox.com and sign in

Click your avatar at top right → Settings

Click the Plan tab

Scroll down and click Cancel plan

Follow the prompts and confirm cancellation

💡 If you purchased via Apple or Google, cancel through those platforms.

✅ What Happens After You Cancel

✓

Paid features remain active until the end of the billing period

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Account reverts to free plan (2GB storage)

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Files exceeding free quota become read-only but are not deleted

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Download or delete excess files to stay within the 2GB free limit

💰

Refund policy: Annual plans are eligible for a prorated refund if cancelled within 30 days of renewal. Monthly plans are not refunded. Email support@dropbox.com or use the in-app chat.

Frequently Asked Questions

Will my files be deleted if I cancel Dropbox? ⌄

No. Your files are not deleted when you cancel. The account reverts to the free 2GB plan. Files beyond the 2GB limit become read-only until you reduce storage or upgrade again.

Can I get a refund from Dropbox? ⌄

Annual plans can be refunded within 30 days of renewal on a prorated basis. Contact Dropbox support at dropbox.com/support to request a refund.

How do I cancel Dropbox Business? ⌄

Dropbox Business admins can cancel by going to Admin Console → Billing → Cancel plan. Only the team admin can do this.

Related Guides

About Dropbox Subscriptions

Dropbox Plus ($11.99/mo) offers 2TB storage, offline access, and 180-day file recovery. Cancel through your Dropbox account settings — data is preserved on the free plan. This guide covers these ways to cancel: Dropbox Website.

Before You Cancel Dropbox

Before cancelling, check a few things: which platform you subscribed on (App Store, Google Play, or the website directly), since you must cancel in the same place you signed up. If you subscribed on the website, cancelling through your iPhone Settings won't work — and vice versa.

Also note your next billing date. Dropbox doesn't delete your account when you cancel — you keep access until the period ends. Check the refund and fee details above before you cancel: some plans, especially annual contracts, charge an early-termination fee, and most services do not refund unused days.

Can I Resubscribe After Cancelling?

Usually yes — log back in and choose a new plan. How long Dropbox keeps your data after cancellation depends on its own policy, so check its help pages if you plan to come back.

What If I Can't Find the Cancel Button?

Some services intentionally bury the cancel option. Follow the exact steps above — if you still can't find it, check that you're logged into the correct account (some people have multiple accounts). You can also contact Dropbox support by chat or email and ask them to cancel; keep the confirmation message until the next billing date has passed.