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How to Cancel Zoom Subscription

Cancel Zoom Pro subscription easily

✓ No phone call needed

✓ Takes ~2 minutes

Free guide

Zoom Pro ($15.99/mo) removes the 40-minute meeting limit and adds 5GB cloud recording. Cancel through your Zoom account portal — you keep Pro until the billing period ends.

Step-by-Step Instructions

Go to zoom.us and sign in to your account

Click Admin → Account Management → Billing

Or go directly to zoom.us/billing

Find your current plan and click Cancel Subscription

Select a cancellation reason and confirm

💡 If you purchased through Apple App Store or Google Play, cancel through those platforms instead.

✅ What Happens After You Cancel

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Pro features remain active until the end of your billing period

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After expiry, meetings revert to 40-minute limit for groups

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Cloud recordings are deleted 30 days after downgrade

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Download your recordings before the period ends

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Refund policy: Zoom offers a prorated refund if you cancel an annual plan mid-term. Monthly plans are not refunded. Contact Zoom billing support at zoom.us/billing.

Frequently Asked Questions

Can I get a refund for Zoom? ⌄

Annual Zoom subscriptions are eligible for a prorated refund if cancelled before the term ends. Go to zoom.us/billing and submit a cancellation/refund request. Monthly plans are not refunded.

What happens to my Zoom cloud recordings when I cancel? ⌄

Cloud recordings are deleted 30 days after your Pro subscription ends. Download any recordings you need before your billing period expires.

Can I use Zoom for free after cancelling Pro? ⌄

Yes. Zoom has a free plan with 100 participants and 40-minute limit for group meetings. 1-on-1 meetings remain unlimited.

Related Guides

About Zoom Subscriptions

Zoom Pro ($15.99/mo) removes the 40-minute meeting limit and adds 5GB cloud recording. Cancel through your Zoom account portal — you keep Pro until the billing period ends. This guide covers every platform — Zoom Web Portal — so you can cancel from whichever device you have handy.

Before You Cancel Zoom

Before cancelling, check a few things: which platform you subscribed on (App Store, Google Play, or the website directly), since you must cancel in the same place you signed up. If you subscribed on the website, cancelling through your iPhone Settings won't work — and vice versa.

Also note your next billing date. Zoom doesn't delete your account when you cancel — you keep access until the period ends. There's no penalty for cancelling early, but you won't get a refund for unused days unless stated in the refund policy above.

Can I Resubscribe After Cancelling?

Yes — you can resubscribe to Zoom at any time. Your account data, preferences, and history are typically preserved for 30–90 days after cancellation, depending on the service. Simply log back in and choose a new plan.

What If I Can't Find the Cancel Button?

Some services intentionally bury the cancel option. Follow the exact steps above — if you still can't find it, check that you're logged into the correct account (some people have multiple accounts). You can also contact Zoom support directly and request cancellation via chat or email — they are legally required to process it.