Cancellation guide
How to Cancel Google Home Premium / Nest Aware Subscription
Cancel Google Home Premium, formerly Nest Aware, through the store or partner that bills it. Save camera clips before changing the plan.
Sources checked · Official references
Before you cancel
Check whether the receipt says Google Store, Google Play, Nest Store or a partner. Save important recordings and identify the home before proceeding.
Match the account email, plan and billing provider to your latest receipt. Choose the route below that matches that purchase.
How to cancel Google Home Premium / Nest Aware
Purchased directly from Google Home Premium / Nest Aware
- For a Google Store purchase, open its subscription management page and sign in.
- Select the subscription for the correct home.
- Open More, choose Cancel subscription, and review the charge summary.
- Select Cancel subscription again to finish. A legacy Nest Store purchase uses Nest subscription management instead.
Billed by Google Play
- Open Google Play with the Google account used for payment. Go to Payments & subscriptions, then Subscriptions.
- Select Google Home Premium / Nest Aware, choose Cancel subscription, and complete the remaining prompts.
- Reopen the subscription and save its resulting status and end date.
If the subscription is missing, check other Google accounts and the purchase receipt. Installing an Android app does not establish who bills it.
Open provider pageMake sure renewal has stopped
Return to billing after the last confirmation screen. Save the canceled status or scheduled end date, plus any confirmation email. A support request awaiting a reply is not the same as a completed cancellation.
If another charge appears, compare its payment date, account and plan with that record. Contact the billing provider with the relevant receipt and confirmation.
What happens after cancellation?
- Unsaved video and sound-detection clips may be lost when the subscription ends. Partner-billed plans must be handled by that partner.
Cancellation and refunds
Stopping renewal does not automatically reverse an earlier charge. If you want a payment reviewed, contact the billing provider using the receipt and cancellation confirmation. Ask which refund terms apply to that purchase.
Common questions
Why is the subscription missing from Google Store?
It may be billed through Google Play, a partner or the legacy Nest Store. Check the receipt and use that billing channel instead of subscribing again.
What should I keep after canceling?
Save the final confirmation, the effective date and any remaining order or term details. If another charge appears, compare it with this record and ask the provider to explain it.
Official sources
Instructions checked against the provider documentation below on 11 October 2026. Account screens and offers can vary. This is an independent guide, not a cancellation service operated by Google Home Premium / Nest Aware.