Cancellation guide
How to Cancel Jenni AI Subscription
Cancel Jenni in a desktop browser. The cancellation control is not available in the mobile interface.
Sources checked · Official references
Before you cancel
Check whether the plan is paid up or Past Due. A later plan change can remove an already scheduled cancellation.
Match the account email, plan and billing provider to your latest receipt. Choose the route below that matches that purchase.
How to cancel Jenni AI
Purchased directly from Jenni AI
- Open Jenni on a computer and go to Settings, then Billing.
- In Danger zone, select Cancel beside Cancel plan.
- Complete confirmation and record the cancellation date.
- Check Billing again after any subsequent plan change.
Make sure renewal has stopped
Return to billing after the last confirmation screen. Save the canceled status or scheduled end date, plus any confirmation email. A support request awaiting a reply is not the same as a completed cancellation.
If another charge appears, compare its payment date, account and plan with that record. Contact the billing provider with the relevant receipt and confirmation.
What happens after cancellation?
- Paid access normally lasts until period end and then becomes Free; cancelling a Past Due subscription ends it immediately. Documents and library data are preserved.
Cancellation and refunds
Jenni generally treats payments as non-refundable. Contact its support team about a product error or incorrect charge.
Common questions
Why cannot I cancel from my phone?
Jenni documents desktop-only subscription cancellation.
Can a downgrade reactivate renewal?
Yes. Confirming a plan change can replace a pending cancellation. Read the confirmation before accepting it.
Official sources
Instructions checked against the provider documentation below on 10 October 2026. Account screens and offers can vary. This is an independent guide, not a cancellation service operated by Jenni AI.