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Cancellation guide

How to Cancel Moises Subscription

Choose the original Moises payment channel. Stripe website purchases use the account’s subscription portal.

Sources checked · Official references

Before you cancel

Check the email on your receipt, the plan you purchased, and the next billing or order date. Sign in to that account before making changes.

Match the account email, plan and billing provider to your latest receipt. Choose the route below that matches that purchase.

How to cancel Moises

Purchased directly from Moises

  1. For a Stripe purchase, sign in to the Moises web app.
  2. Select your name or photo at the bottom left, then Account Settings.
  3. Open Manage Subscription to enter the Stripe portal.
  4. Cancel the Moises subscription there and complete confirmation.
Open provider page

Billed by Apple

  1. On your iPhone or iPad, open Settings, tap your name, then Subscriptions.
  2. Select Moises, choose Cancel Subscription or Cancel Free Trial, and finish confirmation.
  3. Record the expiry date shown for the Apple Account on your receipt.

A purchase made with Apple Pay on a website is not necessarily an App Store subscription. Match the receipt before choosing this route.

Open provider page

Billed by Google Play

  1. Open Google Play with the Google account used for payment. Go to Payments & subscriptions, then Subscriptions.
  2. Select Moises, choose Cancel subscription, and complete the remaining prompts.
  3. Reopen the subscription and save its resulting status and end date.

If the subscription is missing, check other Google accounts and the purchase receipt. Installing an Android app does not establish who bills it.

Open provider page

Make sure renewal has stopped

Return to billing after the last confirmation screen. Save the canceled status or scheduled end date, plus any confirmation email. A support request awaiting a reply is not the same as a completed cancellation.

If another charge appears, compare its payment date, account and plan with that record. Contact the billing provider with the relevant receipt and confirmation.

What happens after cancellation?

  • Paid features remain available until the end of the purchased period; Moises displays that date in your profile.

Cancellation and refunds

Stopping renewal does not automatically reverse an earlier charge. If you want a payment reviewed, contact the billing provider using the receipt and cancellation confirmation. Ask which refund terms apply to that purchase.

Common questions

What if my receipt says PayPal or Ebanx?

The official cancellation hub links separate instructions for those processors. Use the matching payment route instead of assuming the Stripe instructions apply.

What should I keep after canceling?

Save the final confirmation, the effective date and any remaining order or term details. If another charge appears, compare it with this record and ask the provider to explain it.

Official sources

Instructions checked against the provider documentation below on 11 October 2026. Account screens and offers can vary. This is an independent guide, not a cancellation service operated by Moises.