Cancellation guide
How to Cancel QuestionPro Subscription
QuestionPro’s cancellation can remove survey data and associated accounts. Export everything you need first.
Sources checked · Official references
Before you cancel
Download survey data and invoices. Check whether this is a master account, because associated accounts can also be removed.
Match the account email, plan and billing provider to your latest receipt. Choose the route below that matches that purchase.
How to cancel QuestionPro
Purchased directly from QuestionPro
- Open My Account from the top-right menu.
- Scroll to Cancel Account and select Cancel My Account.
- Choose a reason and review the warning about associated accounts.
- If offered, select Retain all surveys and data before confirming Cancel Account.
- Keep the emailed cancellation confirmation code.
Make sure renewal has stopped
Return to billing after the last confirmation screen. Save the canceled status or scheduled end date, plus any confirmation email. A support request awaiting a reply is not the same as a completed cancellation.
If another charge appears, compare its payment date, account and plan with that record. Contact the billing provider with the relevant receipt and confirmation.
What happens after cancellation?
- Do not rely on retention alone: the cancellation guide offers a retention option, while the general terms warn of immediate content deletion. Export surveys, responses and invoices before submitting.
Cancellation and refunds
Stopping renewal does not automatically reverse an earlier charge. If you want a payment reviewed, contact the billing provider using the receipt and cancellation confirmation. Ask which refund terms apply to that purchase.
Common questions
Can support cancel the account for me?
QuestionPro directs users to the account controls and says its support team cannot perform the cancellation. A blocked account should offer a Cancel/Delete Account link.
What should I keep after canceling?
Save the final confirmation, the effective date and any remaining order or term details. If another charge appears, compare it with this record and ask the provider to explain it.
Official sources
Instructions checked against the provider documentation below on 11 October 2026. Account screens and offers can vary. This is an independent guide, not a cancellation service operated by QuestionPro.