Cancellation guide
How to Cancel Textline Subscription
Deactivate Textline through Plan & Billing, with an admin-assisted route for legacy or custom plans.
Sources checked · Official references
Before you cancel
Save conversation records required outside Textline and coordinate any change to business texting numbers.
Match the account email, plan and billing provider to your latest receipt. Choose the route below that matches that purchase.
How to cancel Textline
Cancel Textline
- Open account settings, Plan & Billing and choose the cancellation button.
- Read the consequences, continue and save the confirmation.
- If the button is absent on a legacy or custom plan, have an administrator use the official support contact or text 415-849-4349 requesting cancellation.
Make sure renewal has stopped
Return to billing after the last confirmation screen. Save the canceled status or scheduled end date, plus any confirmation email. A support request awaiting a reply is not the same as a completed cancellation.
If another charge appears, compare its payment date, account and plan with that record. Contact the billing provider with the relevant receipt and confirmation.
What happens after cancellation?
- The provider retains entered data and settings for possible restoration; permanent removal is a separate support request.
Cancellation and refunds
The cancellation guide does not specify a refund entitlement, so ask support to assess the exact subscription invoice.
Common questions
Does deactivating Textline automatically erase all account data?
No. The guide describes retention for restoration and a separate request to delete personal information.
Official sources
Instructions checked against the provider documentation below on 12 October 2026. Account screens and offers can vary. This is an independent guide, not a cancellation service operated by Textline.