Cancellation guide
How to Cancel Vidu Subscription
Vidu's pricing guidance directs subscription cancellation requests to its support team. Contact them before the next renewal.
Sources checked · Official references
Before you cancel
Check the purchase email, billing provider, renewal date and account owner. Save any files or records you need before changing the plan.
Match the account email, plan and billing provider to your latest receipt. Choose the route below that matches that purchase.
How to cancel Vidu
Purchased directly from Vidu
- Find the Vidu account email, latest invoice and renewal date.
- Email support@vidu.com to request cancellation of the recurring subscription for that account.
- Ask for written confirmation that renewal is disabled and for the last date of paid access.
Make sure renewal has stopped
Return to billing after the last confirmation screen. Save the canceled status or scheduled end date, plus any confirmation email. A support request awaiting a reply is not the same as a completed cancellation.
If another charge appears, compare its payment date, account and plan with that record. Contact the billing provider with the relevant receipt and confirmation.
What happens after cancellation?
- A sent email is not evidence that billing has stopped. Keep the support confirmation and distinguish subscription credits from separately purchased credits.
Cancellation and refunds
Stopping renewal does not automatically reverse an earlier charge. If you want a payment reviewed, contact the billing provider using the receipt and cancellation confirmation. Ask which refund terms apply to that purchase.
Common questions
Do all Vidu credits have the same validity?
No. Vidu distinguishes monthly subscription credits from purchased and bonus credits. Check the balance type before assuming it remains usable after cancellation.
How do I confirm cancellation?
Save the final canceled status or scheduled end date, together with the confirmation email. A request awaiting a reply is not a completed cancellation. Compare any later charge with that record and the original receipt.
Official sources
Instructions checked against the provider documentation below on 11 October 2026. Account screens and offers can vary. This is an independent guide, not a cancellation service operated by Vidu.