Cancellation guide
How to Cancel Zakeke Subscription
Cancel through Zakeke's account controls or Shopify, according to who bills the customization plan.
Sources checked · Official references
Before you cancel
Export production files and record outstanding personalized orders before removing the storefront designer.
Match the account email, plan and billing provider to your latest receipt. Choose the route below that matches that purchase.
How to cancel Zakeke
Cancel Zakeke
- For direct billing, open Your Account in the top bar and use its subscription cancellation control.
- For Shopify billing, delete Zakeke from the installed apps in Shopify admin.
- Complete confirmation and record the subscription end shown by the billing platform.
Make sure renewal has stopped
Return to billing after the last confirmation screen. Save the canceled status or scheduled end date, plus any confirmation email. A support request awaiting a reply is not the same as a completed cancellation.
If another charge appears, compare its payment date, account and plan with that record. Contact the billing provider with the relevant receipt and confirmation.
What happens after cancellation?
- Shopify users do not see Zakeke's direct billing-information button because Shopify handles their account charges.
Cancellation and refunds
The account guide does not set a blanket refund policy; submit the receipt to the billing provider for the terms applicable to that purchase.
Common questions
Why is Zakeke's billing-information button missing for my store?
The official guide says it is hidden for Shopify accounts, where billing is managed by Shopify instead.
Official sources
Instructions checked against the provider documentation below on 12 October 2026. Account screens and offers can vary. This is an independent guide, not a cancellation service operated by Zakeke.