Why this happens
Microsoft's personal subscription cancellation options depend on the purchase and applicable country rules. An expiry at the end of a paid period is different from an offered refund with an earlier end. Store purchases also follow the seller's process, so avoid applying direct-Microsoft options to an app-store receipt.
What to do
- Identify the purchase channel and open the correct cancellation flow.
- Read whether the option stops future billing, ends access immediately or explicitly offers a refund, including the amount if shown.
- Save the completed result and check any promised refund separately from the subscription's renewal status.
Check the result
If you need help with an unreceived refund, provide the seller the approval reference and transaction details. A cancellation email without a refund statement is not confirmation that money was sent back.
Official sources
Check the linked provider instructions for your plan, country and purchase channel. This independent guide does not cancel a subscription for you.
Full Microsoft 365 cancellation guide