Why this happens
Zoom's billing guidance specifies an order for cancellation: handle relevant add-ons before the base plan. This is a dependency in the subscription setup, not evidence that deleting a user will stop billing. The account owner or a user with the required billing privileges should review the exact active products.
What to do
- Open Plans and billing using an authorized account and list the base plan and associated add-ons.
- Review each unwanted add-on's cancellation terms and complete those cancellations first.
- Return to the base plan, complete Cancel Plan and save the effective dates for both the plan and its add-ons.
Check the result
If cancellation remains unavailable after the dependencies are handled, use Zoom support or the account representative. Do not assume an add-on confirmation also cancels the base subscription.
Official sources
Check the linked provider instructions for your plan, country and purchase channel. This independent guide does not cancel a subscription for you.
Full Zoom cancellation guide