Cancellation guide
How to Cancel Acuity Scheduling Subscription
Acuity has two billing systems with different cancellation timing. In a browser, open Manage Billing and check whether the address is on Acuity or Squarespace.
Sources checked · Official references
Before you cancel
Check the email on your receipt, the plan you purchased, and the next billing or order date. Sign in to that account before making changes.
Match the account email, plan and billing provider to your latest receipt. Choose the route below that matches that purchase.
How to cancel Acuity Scheduling
Purchased directly from Acuity Scheduling
- For Acuity-managed billing, open Manage Billing or your lower-left account profile.
- Under Current Plan, choose Cancel Subscription.
- Select Confirm Cancellation.
- Verify the immediate downgrade to the legacy free plan.
Squarespace-managed billing
- For Acuity attached to a website, open Billing, select Scheduling under Subscriptions, then Cancel Subscription.
- Choose Cancel Scheduling Subscription and Confirm.
- For standalone Acuity with Squarespace billing, open the subscription card’s three-dot menu, choose Billing, select Acuity and Cancel Subscription.
- Review and save the effective date; after expiry, clients cannot make new bookings.
Make sure renewal has stopped
Return to billing after the last confirmation screen. Save the canceled status or scheduled end date, plus any confirmation email. A support request awaiting a reply is not the same as a completed cancellation.
If another charge appears, compare its payment date, account and plan with that record. Contact the billing provider with the relevant receipt and confirmation.
What happens after cancellation?
- Acuity-managed plans downgrade immediately and can still accept bookings; remove availability if you want bookings to stop. Squarespace-managed cancellation normally takes effect at cycle end unless immediate cancellation is selected.
Cancellation and refunds
Stopping renewal does not automatically reverse an earlier charge. If you want a payment reviewed, contact the billing provider using the receipt and cancellation confirmation. Ask which refund terms apply to that purchase.
Common questions
Can I cancel through the Acuity Admin App?
No. Use a computer or mobile browser. The owner or a contributor with Admin or Billing permission can manage the subscription.
What should I keep after canceling?
Save the final confirmation, the effective date and any remaining order or term details. If another charge appears, compare it with this record and ask the provider to explain it.
Official sources
Instructions checked against the provider documentation below on 11 October 2026. Account screens and offers can vary. This is an independent guide, not a cancellation service operated by Acuity Scheduling.