Cancellation guide
How to Cancel Clay Subscription
To stop a paid Clay plan while retaining the workspace, use the documented downgrade flow and explicitly select Free.
Sources checked · Official references
Before you cancel
Check the email on your receipt, the plan you purchased, and the next billing or order date. Sign in to that account before making changes.
Match the account email, plan and billing provider to your latest receipt. Choose the route below that matches that purchase.
How to cancel Clay
Purchased directly from Clay
- Open your profile picture and Settings.
- Choose Plan & billing, then Plan options and Switch plan.
- Select Free if available, review the effective date and confirm the downgrade.
- Reopen billing to verify no paid renewal remains. If Free is unavailable or you have an Enterprise contract, contact your account team for cancellation.
- Review automatic top-ups in Settings and Usage, and disable any you no longer want.
Make sure renewal has stopped
Return to billing after the last confirmation screen. Save the canceled status or scheduled end date, plus any confirmation email. A support request awaiting a reply is not the same as a completed cancellation.
If another charge appears, compare its payment date, account and plan with that record. Contact the billing provider with the relevant receipt and confirmation.
What happens after cancellation?
- During the current cycle, excess Data Credits remain usable. After the change, credit balance and features follow the new plan’s limits. Export important tables before leaving.
Cancellation and refunds
Stopping renewal does not automatically reverse an earlier charge. If you want a payment reviewed, contact the billing provider using the receipt and cancellation confirmation. Ask which refund terms apply to that purchase.
Common questions
Why downgrade instead of requesting full cancellation?
Clay distinguishes the two: a downgrade preserves the workspace on a lower or Free plan; full cancellation does not guarantee long-term retention after extended inactivity. Confirm which action support will perform.
What should I keep after canceling?
Save the final confirmation, the effective date and any remaining order or term details. If another charge appears, compare it with this record and ask the provider to explain it.
Official sources
Instructions checked against the provider documentation below on 11 October 2026. Account screens and offers can vary. This is an independent guide, not a cancellation service operated by Clay.