Cancellation guide
How to Cancel Demio Subscription
Schedule Demio account cancellation from billing after exporting webinar records you need.
Sources checked · Official references
Before you cancel
Check the purchase email, billing provider, renewal date and account owner. Save any files or records you need before changing the plan.
Match the account email, plan and billing provider to your latest receipt. Choose the route below that matches that purchase.
How to cancel Demio
Purchased directly from Demio
- Open the account menu, choose Settings and then Billing.
- Find Cancel Your Account and read the data-loss notice.
- Confirm the initial warning, answer the follow-up questions and finish the final cancellation confirmation.
- Refresh Billing and check that a cancellation is scheduled.
Make sure renewal has stopped
Return to billing after the last confirmation screen. Save the canceled status or scheduled end date, plus any confirmation email. A support request awaiting a reply is not the same as a completed cancellation.
If another charge appears, compare its payment date, account and plan with that record. Contact the billing provider with the relevant receipt and confirmation.
What happens after cancellation?
- Access lasts through the paid period. Demio says account data is erased 30 days after deactivation, so retain your own exports.
Cancellation and refunds
Stopping renewal does not automatically reverse an earlier charge. If you want a payment reviewed, contact the billing provider using the receipt and cancellation confirmation. Ask which refund terms apply to that purchase.
Common questions
Can Premium or Unlimited customers use these steps?
Demio directs Premium and higher plans to Customer Success. Contact that team and obtain the effective date in writing.
How do I confirm cancellation?
Save the final canceled status or scheduled end date, together with the confirmation email. A request awaiting a reply is not a completed cancellation. Compare any later charge with that record and the original receipt.
Official sources
Instructions checked against the provider documentation below on 11 October 2026. Account screens and offers can vary. This is an independent guide, not a cancellation service operated by Demio.