Cancellation guide
How to Cancel Fathom Subscription
Cancel individual Fathom Premium in subscription billing. Team-plan cancellation requires the Fathom team’s assistance.
Sources checked · Official references
Before you cancel
Check whether your account is individual Premium or part of a paid team. Save any exports you need.
Match the account email, plan and billing provider to your latest receipt. Choose the route below that matches that purchase.
How to cancel Fathom
Purchased directly from Fathom
- Open Fathom Settings and scroll to Premium Features.
- Choose Downgrade to Free to open subscription billing.
- Select Cancel Plan and complete confirmation.
- Save the billing end date.
Make sure renewal has stopped
Return to billing after the last confirmation screen. Save the canceled status or scheduled end date, plus any confirmation email. A support request awaiting a reply is not the same as a completed cancellation.
If another charge appears, compare its payment date, account and plan with that record. Contact the billing provider with the relevant receipt and confirmation.
What happens after cancellation?
- Individual cancellation takes effect at the billing-period end. Contact official support if you need an immediate change.
Cancellation and refunds
Stopping renewal does not automatically reverse an earlier charge. If you want a payment reviewed, contact the billing provider using the receipt and cancellation confirmation. Ask which refund terms apply to that purchase.
Common questions
How do I cancel a Team plan?
Fathom directs team subscribers to success@fathom.video. Request cancellation and retain the completed confirmation.
Why do I still have paid features?
Access remains available until the cancellation date, so continued access alone does not mean renewal is enabled.
Official sources
Instructions checked against the provider documentation below on 10 October 2026. Account screens and offers can vary. This is an independent guide, not a cancellation service operated by Fathom.