Cancellation guide
How to Cancel Loom Subscription
Loom has both legacy workspace billing and Atlassian-managed subscriptions. Use the billing system shown in your settings.
Sources checked · Official references
Before you cancel
Use the workspace owner or billing administrator account. Match the workspace and invoice before changing its plan.
Match the account email, plan and billing provider to your latest receipt. Choose the route below that matches that purchase.
How to cancel Loom
Purchased directly from Loom
- For legacy billing, open Workspace settings, then Plan & Billing.
- Choose Manage subscription, then downgrade to Starter.
- Supply the reason and complete cancellation; retain the effective date.
Managed in Atlassian
- Open Billing and Subscriptions as an Atlassian billing or organization administrator.
- Locate the correct Loom subscription, checking its transaction account and entitlement identifiers.
- Open its action menu, select Deactivate, and continue through the reason and Starter/cancellation options.
- Complete Cancel subscription and record the confirmation date.
Make sure renewal has stopped
Return to billing after the last confirmation screen. Save the canceled status or scheduled end date, plus any confirmation email. A support request awaiting a reply is not the same as a completed cancellation.
If another charge appears, compare its payment date, account and plan with that record. Contact the billing provider with the relevant receipt and confirmation.
What happens after cancellation?
- Paid access lasts to the billing-period end. The Starter limits then apply. Outstanding prorated seat charges can still be collected.
Cancellation and refunds
Stopping renewal does not automatically reverse an earlier charge. If you want a payment reviewed, contact the billing provider using the receipt and cancellation confirmation. Ask which refund terms apply to that purchase.
Common questions
Why does Loom send me to Atlassian?
Some subscriptions are managed in Atlassian administration. Follow that route if your settings show the migration banner.
Does cancellation erase an unpaid seat charge?
No. Stopping renewal does not settle usage or seat charges already incurred.
Official sources
Instructions checked against the provider documentation below on 10 October 2026. Account screens and offers can vary. This is an independent guide, not a cancellation service operated by Loom.