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Cancellation guide

How to Cancel Tandem Subscription

Cancel Tandem Pro with the subscription partner that handled the purchase.

Sources checked · Official references

Before you cancel

Use the original receipt to identify the store or website payment partner and the purchasing account.

Match the account email, plan and billing provider to your latest receipt. Choose the route below that matches that purchase.

How to cancel Tandem

Billed by Apple

  1. On your iPhone or iPad, open Settings, tap your name, then Subscriptions.
  2. Select Tandem, choose Cancel Subscription or Cancel Free Trial, and finish confirmation.
  3. Record the expiry date shown for the Apple Account on your receipt.

A purchase made with Apple Pay on a website is not necessarily an App Store subscription. Match the receipt before choosing this route.

Open provider page

Billed by Google Play

  1. Open Google Play with the Google account used for payment. Go to Payments & subscriptions, then Subscriptions.
  2. Select Tandem, choose Cancel subscription, and complete the remaining prompts.
  3. Reopen the subscription and save its resulting status and end date.

If the subscription is missing, check other Google accounts and the purchase receipt. Installing an Android app does not establish who bills it.

Open provider page

Billed by a website subscription partner

  1. Find the payment partner and subscription-management link on your Tandem receipt.
  2. Sign in to that partner’s billing account and select the Tandem plan.
  3. Complete its cancellation flow and save the confirmation and end date.

Use this route only for a website-billed purchase; contact Tandem support if the receipt does not identify the billing account.

Open provider page

Make sure renewal has stopped

Return to billing after the last confirmation screen. Save the canceled status or scheduled end date, plus any confirmation email. A support request awaiting a reply is not the same as a completed cancellation.

If another charge appears, compare its payment date, account and plan with that record. Contact the billing provider with the relevant receipt and confirmation.

What happens after cancellation?

  • Paid access continues until the subscription period ends. Deleting the Tandem account or app does not replace cancellation with the billing partner.

Cancellation and refunds

Stopping renewal does not automatically reverse an earlier charge. If you want a payment reviewed, contact the billing provider using the receipt and cancellation confirmation. Ask which refund terms apply to that purchase.

Common questions

What if I purchased on the website?

Use the subscription partner shown on the receipt. If you cannot locate its management page, ask Tandem support to identify that purchase.

Does removing the app cancel Pro?

No. Cancel with the original subscription partner and save its confirmation.

Official sources

Instructions checked against the provider documentation below on 11 October 2026. Account screens and offers can vary. This is an independent guide, not a cancellation service operated by Tandem.