Cancellation guide
How to Cancel Zoho Campaigns Subscription
Cancel the paid email-campaign plan from General subscription settings.
Sources checked · Official references
Before you cancel
Export campaign reports and review scheduled sends before changing the account's sending limits.
Match the account email, plan and billing provider to your latest receipt. Choose the route below that matches that purchase.
How to cancel Zoho Campaigns
Cancel Zoho Campaigns
- Open the top-right Settings icon and Subscription under General.
- Choose Cancel my subscription, then complete the Cancel Subscription flow on the billing page.
- Set the automatic end-of-period downgrade option if needed, supply the reason and finish confirmation.
Make sure renewal has stopped
Return to billing after the last confirmation screen. Save the canceled status or scheduled end date, plus any confirmation email. A support request awaiting a reply is not the same as a completed cancellation.
If another charge appears, compare its payment date, account and plan with that record. Contact the billing provider with the relevant receipt and confirmation.
What happens after cancellation?
- Check the resulting plan and scheduled date before relying on existing campaign workflows; assistance offers are alternatives to completed cancellation.
Cancellation and refunds
The plan-management article does not establish a universal refund for unused sending capacity. Ask Zoho billing to review the exact plan and payment.
Common questions
Is selecting an assistance offer the same as cancelling Campaigns?
No. Finish the cancellation and verify the downgraded or scheduled plan if your objective is to stop the paid subscription.
Official sources
Instructions checked against the provider documentation below on 12 October 2026. Account screens and offers can vary. This is an independent guide, not a cancellation service operated by Zoho Campaigns.