Cancellation guide
How to Cancel Zoho Recruit Subscription
Move Recruit to Free and distinguish inactive users from cancelled paid licenses.
Sources checked · Official references
Before you cancel
Export candidate records and save configurations for features absent from the lower edition.
Match the account email, plan and billing provider to your latest receipt. Choose the route below that matches that purchase.
How to cancel Zoho Recruit
Cancel Zoho Recruit
- Open Profile, Manage Subscription and Change Plan.
- Choose Downgrade for Free.
- Review the change, click Proceed and retain confirmation; review user and add-on billing quantities as well.
Make sure renewal has stopped
Return to billing after the last confirmation screen. Save the canceled status or scheduled end date, plus any confirmation email. A support request awaiting a reply is not the same as a completed cancellation.
If another charge appears, compare its payment date, account and plan with that record. Contact the billing provider with the relevant receipt and confirmation.
What happens after cancellation?
- Unsupported feature configurations remain for fifteen days after downgrade, then are deleted if the lower plan does not include them.
Cancellation and refunds
Deactivating users does not reduce purchased licenses automatically. Query the billed license quantity when reviewing a charge rather than assuming user removal generates a refund.
Common questions
Why did Recruit keep charging for an inactive employee?
The provider distinguishes deactivating a user from cancelling the purchased user license; the latter changes billing.
Official sources
Instructions checked against the provider documentation below on 12 October 2026. Account screens and offers can vary. This is an independent guide, not a cancellation service operated by Zoho Recruit.