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How to Cancel Xero Subscription

Cancel your Xero subscription online

✓ No phone call needed

✓ Takes ~2 minutes

Free guide

Xero is cloud-based accounting software for small businesses. Plans range from $15/month (Early) to $78/month (Ultimate). You can cancel by closing your Xero organization online.

Step-by-Step Instructions

Click Settings (gear icon) in the top right

Click Subscription

Click Cancel Subscription

Follow the prompts — you'll need to confirm your intent

Xero will send you a cancellation confirmation email

💡 Export your data (reports, invoices, contacts) before cancelling as access is removed after the billing period.

✅ What Happens After You Cancel

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Access continues to month-end, then terminates

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Export all data (invoices, reports, contacts) before cancellation

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Your data is retained by Xero for 7 years per their policy

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No cancellation fee

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Refund policy: Xero does not offer refunds for the current billing month. Cancel before your next billing date to stop charges.

Frequently Asked Questions

How do I export my Xero data before cancelling? ⌄

In Xero: go to Reports → and export key reports as PDFs or Excel. For a full export, go to Settings → General Settings → Export data. Export contacts, invoices, and transactions before cancelling.

What happens to my Xero data after I cancel? ⌄

Xero retains your data for 7 years per their terms, but you lose access to the dashboard. You can request a data export before or contact Xero support to retrieve data after cancellation.

Is there a cheaper alternative to Xero? ⌄

Wave Accounting is free for invoicing and accounting (charges for payroll). FreshBooks and QuickBooks are comparable alternatives with similar pricing.

Related Guides

About Xero Subscriptions

Xero is cloud-based accounting software for small businesses. Plans range from $15/month (Early) to $78/month (Ultimate). You can cancel by closing your Xero organization online. This guide covers these ways to cancel: Xero Dashboard (Web).

Before You Cancel Xero

Before cancelling, check a few things: which platform you subscribed on (App Store, Google Play, or the website directly), since you must cancel in the same place you signed up. If you subscribed on the website, cancelling through your iPhone Settings won't work — and vice versa.

Also note your next billing date. Xero doesn't delete your account when you cancel — you keep access until the period ends. Check the refund and fee details above before you cancel: some plans, especially annual contracts, charge an early-termination fee, and most services do not refund unused days.

Can I Resubscribe After Cancelling?

Usually yes — log back in and choose a new plan. How long Xero keeps your data after cancellation depends on its own policy, so check its help pages if you plan to come back.

What If I Can't Find the Cancel Button?

Some services intentionally bury the cancel option. Follow the exact steps above — if you still can't find it, check that you're logged into the correct account (some people have multiple accounts). You can also contact Xero support by chat or email and ask them to cancel; keep the confirmation message until the next billing date has passed.